NAHCON DEPLOYS CLOUD-BASED CALL CENTRE FOR PILGRIMS’ SUPPORT
Makkah, Saudi Arabia – May 20, 2026
The National Hajj Commission of Nigeria (NAHCON) has deployed a cloud-based Call Centre system to strengthen pilgrims’ welfare services during the 2026 Hajj operations in the Kingdom of Saudi Arabia.
Speaking during the unveiling of the facility in Makkah, the Head of ICT at NAHCON, Shehu Raji, explained that the system provides a two-way communication platform that enables officials to make and receive telephone calls directly from pilgrims.
According to him, the platform also offers real-time monitoring of received, missed and abandoned calls through a dedicated dashboard, allowing for prompt response and improved coordination of support services.
Raji disclosed that the Call Centre currently operates with five active workstations, with provisions for expansion depending on operational experiences and the volume of requests from pilgrims.
He assured that the Commission would continue to improve the system in line with its commitment to enhancing service delivery and ensuring the welfare of Nigerian pilgrims throughout the Hajj exercise.
To ensure wider awareness and accessibility, NAHCON said it would commence the distribution of stickers and information cards containing the Call Centre contact numbers across pilgrims’ accommodations and strategic locations in Makkah, Mina and Arafat.
The initiative is expected to improve communication between pilgrims and officials, while providing faster resolution of complaints and welfare-related concerns during the pilgrimage.
